IT Support Services to Perform + Transform
A support infrastructure that is designed with the modern workforce in mind. One that goes beyond just solving your support issues today and builds a straightforward and consistent user experience while innovating for tomorrow.
Our expert team ensures you feel enveloped in support and helps you transform your support services so you can focus on growing your business.
Achieve More + Open the Door to a World of Possibilities
IT support to help you innovate and grow.
Without clear visibility into your IT assets and infrastructure, it is easy to feel overwhelmed. You don't have to be. We'll deliver insightful reporting so you can provide a simple, consistent, scalable customer experience that cultivates adoption. We'll help you to make efficient and painless changes to your existing infrastructure and take proactive measures to prevent issues and meet issues that do arise head-on with quick solutions that minimize downtime.
IT Support Services Portfolio
Imaging, Staging + Configuration
We ensure that your devices are ready to use upon delivery, tailored to your specific requirements, and cater to the unique needs of each individual.
Warranty + Maintenance
We’ll proactively manage your maintenance schedule and keep track of your warranty records.
Hardware Deployment Management
We help you select the best tools based on your internal and external customers' needs and quickly implement solutions to limit downtime.
Device + Lifecycle Services
Efficiently handle updates and refresh cycles while ensuring your devices are always in optimal condition. Let us help you create an optimal experience for every employee from the moment they unbox their device until it's time for a replacement.
Asset Management
Oversee and track all your IT assets with ease and make informed decisions around maintenance, upgrades, renewals, replacements, and responsible disposals.
Imaging, Staging + Configuration
We ensure that your devices are ready to use upon delivery, tailored to your specific requirements, and cater to the unique needs of each individual.
Warranty + Maintenance
We’ll proactively manage your maintenance schedule and keep track of your warranty records.
Hardware Deployment Management
We help you select the best tools based on your internal and external customers' needs and quickly implement solutions to limit downtime.
Device + Lifecycle Services
Efficiently handle updates and refresh cycles while ensuring your devices are always in optimal condition. Let us help you create an optimal experience for every employee from the moment they unbox their device until it's time for a replacement.
Asset Management
Oversee and track all your IT assets with ease and make informed decisions around maintenance, upgrades, renewals, replacements, and responsible disposals.
We're an Ally in Your IT Support Journey
We deeply understand the ever-changing technology landscape and what it takes to stay ahead. You must keep customer satisfaction at its peak while minimizing risks and downtime. As your trusted support ally, we bring our expertise and experience to the table, becoming an extension of your team. Together, we'll work side by side to seamlessly deploy, integrate, and provide solutions for today's challenges while paving the way for an innovative tomorrow.
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THE COMPUGEN PROCESS
Next Level IT Support Services
As your IT support ally, we work tirelessly to help you modernize and innovate to meet the needs of your customer and drive engagement and adoption in the midst of a rapidly evolving tech-enabled world.
Step 1: Discover + Learn
We listen to you, learn about your goals and needs, and share our expertise, so we can help you not only fix your issues but help you achieve new possibilities too.
Step 2: Analyze + Propose
We'll dig deeper into your desired outcomes and technical requirements. Then, we’ll provide you with solutions, a proposed plan and schedule.
Step 3: Deliver, Perform + Transform
Finally, we'll be by your side to help you execute your plan, innovate, and foster adoption.
Step 1: Discover + Learn
We listen to you, learn about your goals and needs, and share our expertise, so we can help you not only fix your issues but help you achieve new possibilities too.
Step 2: Analyze + Propose
We'll dig deeper into your desired outcomes and technical requirements. Then, we’ll provide you with solutions, a proposed plan and schedule.
Step 3: Deliver, Perform + Transform
Finally, we'll be by your side to help you execute your plan, innovate, and foster adoption.
You Can Have it All
In your fast-paced, tech-enabled world, the demands on your time, team, and budget can be overwhelming. You feel anxious about addressing immediate needs and worried about what lies ahead. You need a knowledgeable and experienced partner by your side, someone who can offer optimal solutions and innovate for the future.
Customer Experience
Provide your customers with user-friendly solutions and fast, responsive service that swiftly gets them back on track.
Innovation
Drive your competitive advantage with cutting-edge, human-centered technology solutions.
Reliability
Upgrades and updates that are straightforward, dependable, and trainable.
Visibility
Gain valuable insights and comprehensive reporting to guarantee that your strategic plan is perfectly aligned.
Frequently Asked Questions
We understand that finding the best support services provider is a significant choice. Rest assured, we are here to answer all your questions and deliver top-notch support to help your business flourish.
Once you have submitted your ticket, a dedicated technician will be assigned to assist you. Throughout the entire process, from beginning to end, you will be promptly notified with real-time updates on the status of your request.
If the necessary parts are not readily accessible, we can usually get them by the following business day, sometimes sooner. Inventory is constantly monitored and tracked to ensure that we always have a sufficient supply available.
We meticulously monitor all renewals and alert you at regular intervals of 30, 60, 90, and 120 days in advance. Along with the status notifications we provide quotes, allowing you ample time to review and provide purchase orders. Our monthly reports give you complete visibility into your device inventory and renewal dates.