IT Support Services to Perform + Transform

A support infrastructure that is designed with the modern workforce in mind. One that goes beyond just solving your support issues today and builds a straightforward and consistent user experience while innovating for tomorrow.
 
Our expert team ensures you feel enveloped in support and helps you transform your support services so you can focus on growing your business.
Transform Your Support

Achieve More + Open the Door to a World of Possibilities

IT support to help you innovate and grow.

Without clear visibility into your IT assets and infrastructure, it is easy to feel overwhelmed. You don't have to be. We'll deliver insightful reporting so you can provide a simple, consistent, scalable customer experience that cultivates adoption. We'll help you to make efficient and painless changes to your existing infrastructure and take proactive measures to prevent issues and meet issues that do arise head-on with quick solutions that minimize downtime.

IT Support Services Portfolio

IT Support-Imaging, Staging + Configuration
Imaging, Staging + Configuration

We ensure that your devices are ready to use upon delivery, tailored to your specific requirements, and cater to the unique needs of each individual.

IT Support-Warranty + Maintenance
Warranty + Maintenance

We’ll proactively manage your maintenance schedule and keep track of your warranty records. 

IT Support-3
Hardware Deployment Management

We help you select the best tools based on your internal and external customers' needs and quickly implement solutions to limit downtime.

IT Support-Device + Lifecycle Services
Device + Lifecycle Services

Efficiently handle updates and refresh cycles while ensuring your devices are always in optimal condition. Let us help you create an optimal experience for every employee from the moment they unbox their device until it's time for a replacement. 

 

IT Support-2
Asset Management

Oversee and track all your IT assets with ease and make informed decisions around maintenance, upgrades, renewals, replacements, and responsible disposals. 

Imaging, Staging + Configuration
IT Support-Imaging, Staging + Configuration
Imaging, Staging + Configuration

We ensure that your devices are ready to use upon delivery, tailored to your specific requirements, and cater to the unique needs of each individual.

Warranty + Maintenance
IT Support-Warranty + Maintenance
Warranty + Maintenance

We’ll proactively manage your maintenance schedule and keep track of your warranty records. 

Hardware Deployment Management
IT Support-3
Hardware Deployment Management

We help you select the best tools based on your internal and external customers' needs and quickly implement solutions to limit downtime.

Device + Lifecycle Services
IT Support-Device + Lifecycle Services
Device + Lifecycle Services

Efficiently handle updates and refresh cycles while ensuring your devices are always in optimal condition. Let us help you create an optimal experience for every employee from the moment they unbox their device until it's time for a replacement. 

 

Asset Management
IT Support-2
Asset Management

Oversee and track all your IT assets with ease and make informed decisions around maintenance, upgrades, renewals, replacements, and responsible disposals. 

We're an Ally in Your IT Support Journey

We deeply understand the ever-changing technology landscape and what it takes to stay ahead. You must keep customer satisfaction at its peak while minimizing risks and downtime. As your trusted support ally, we bring our expertise and experience to the table, becoming an extension of your team. Together, we'll work side by side to seamlessly deploy, integrate, and provide solutions for today's challenges while paving the way for an innovative tomorrow.

IT Support-Ally
THE COMPUGEN PROCESS 

Next Level IT Support Services

As your IT support ally, we work tirelessly to help you modernize and innovate to meet the needs of your customer and drive engagement and adoption in the midst of a rapidly evolving tech-enabled world.

connector connector
Step 1: Discover + Learn

We listen to you, learn about your goals and needs, and share our expertise, so we can help you not only fix your issues but help you achieve new possibilities too.

connector connector
Step 2: Analyze + Propose

We'll dig deeper into your desired outcomes and technical requirements. Then, we’ll provide you with solutions, a proposed plan and schedule.

connector connector
Step 3: Deliver, Perform + Transform

Finally, we'll be by your side to help you execute your plan, innovate, and foster adoption.

Internet
connector connector
Step 1: Discover + Learn

We listen to you, learn about your goals and needs, and share our expertise, so we can help you not only fix your issues but help you achieve new possibilities too.

Internet
connector connector
Step 2: Analyze + Propose

We'll dig deeper into your desired outcomes and technical requirements. Then, we’ll provide you with solutions, a proposed plan and schedule.

Internet
connector connector
Step 3: Deliver, Perform + Transform

Finally, we'll be by your side to help you execute your plan, innovate, and foster adoption.

Your MSP and You: What to Expect When Working with a New MSP

This guide shows you how to best leverage your partnership with an MSP. Stop stretching your internal team and budget, and start focusing your resources on moving your business forward.

Download the Guide
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back
Book - Cover + Shadow

Frequently Asked Questions

We understand that finding the best support services provider is a significant choice. Rest assured, we are here to answer all your questions and deliver top-notch support to help your business flourish.

Once you have submitted your ticket, a dedicated technician will be assigned to assist you. Throughout the entire process, from beginning to end, you will be promptly notified with real-time updates on the status of your request.

If the necessary parts are not readily accessible, we can usually get them by the following business day, sometimes sooner. Inventory is constantly monitored and tracked to ensure that we always have a sufficient supply available.

We meticulously monitor all renewals and alert you at regular intervals of 30, 60, 90, and 120 days in advance. Along with the status notifications we provide quotes, allowing you ample time to review and provide purchase orders. Our monthly reports give you complete visibility into your device inventory and renewal dates.

IT Support Resources

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Transformational Support + Unified Service Delivery

 

The rapid pace at which modern technology evolves requires the expertise of a dedicated team who will not only help you keep pace but also help you fuel innovation and foster growth. Compugen can help.

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Transformational Support + Unified Service Delivery
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Transformational Support + Unified Service Delivery
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Transformational Support + Unified Service Delivery
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Transformational Support + Unified Service Delivery