IT equipment and infrastructure gives your staff the ability to connect and keep the business running, but it takes a lot of training, time and people to keep it all working at optimal levels. Imagine if you could cut your costs and resources by up to 40% and enhance the service levels to your staff at the same time...what would you do if you had more time to focus on your business?
We have spent more than 20 years developing and fine-tuning our Managed Services program, giving you more time to innovate and push your business forward. In that time, we’ve learned a thing or two about what makes the difference between a successful partnership and one that doesn’t work
You know what level of service your business requires. We’ll help you translate that into a Service Level Agreement and then assign a Service Deliver Manager to act as your Compugen advocate to ensure we are always meeting or exceeding those requirements – and taking care of any extra requirements along the way.
Sometimes you need to tap into deep technical knowledge; at others you need wide breadth of knowledge. Having that range of skills on staff is very expensive. Through Compugen you have access to technology specialists, broadly skilled solution architects, and generalists.
We’re committed to first-contact resolution. Our domestic service desk is ITIL-based and offers 24/7 multilingual support to resolve issues as quickly as possible, so everyone can get back to work.
The right combination of people on the phone and feet-on-the-street will mean that your staff is never stuck because of technology issues.
Never again worry about your servers, networks, data centres or the technology that makes them work. We can keep your backend humming so your business runs the way it should.
On average, 40% of calls to a helpdesk are print related. Find out how to reduce those calls with a managed solution.